Terms and Conditions

1. About

The site is operated by its own group of companies.

2. The Basics

The Rules are a binding agreement between Us and You and by clicking that You accept the Rules when creating Your Account You agree that You have read and accepted the Rules. If You do not agree with the Rules, You should not register or continue to use the Website. Everything changes and We may change these Rules at any time. Where We do so We will contact You and inform You in advance of the new Rules being implemented.

3. Definitions

Being transparent is key. Here are some explanations of some terms used throughout the Rules.

  • Bonus – covers all promotional offers that gift a tangible reward, including but not limited to: welcome offers, reload bonuses, deposit bonuses, free spins, free bets, and safe bets.
  • Games – Casino, Live Casino, Sportsbook and any other games on Our Site (including mobile or any other platform). ‘Game’ can mean any one of them. We can remove or add Games to the Site at any time.
  • Rules – these terms, conditions and regulations which You agree to when using the Site.
  • Site / Website – includes, if applicable, any mobile and mobile application version thereof or any other subdomains of the website.
  • We / Us / Our – The Site is run by -, a company registered in -.
  • You / Your – the person using the Site; “Your Account” is your player account on the Site.
  • Totalisator (Tote) – refers to the betting pool usually operated by the race organiser, forming the basis of odds calculation (pari-mutuel betting).

4. Who Can Play

To play the games on the site You must be:

  • over 18 years of age or above the legal age for gambling in the country You are playing from;
  • an actual person (not a company or other legal entity);
  • playing the Games for yourself and in a non-professional capacity;
  • legally allowed to play Games on the Site;
  • not resident in: Afghanistan, Algeria, Angola, Australia, Bahrain, Belgium, China, Cuba, Curacao, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, France, Georgia, Greece, Guadeloupe, Guyane (French Guiana), Hong Kong, Hungary, Indonesia, Iran, Iraq, Italy, Jordan, Kuwait, Latvia, Libya, Lithuania, Malaysia, Martinique, Mauritania, Mauritius, Morocco, Norfolk Island, N. Korea, Oman, Pakistan, Portugal, Qatar, Rwanda, Saudi Arabia, Slovenia, Somalia, South Sudan, Spain, Sudan, Syria, Tunisia, Turkey, UAE, United States and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, N. Mariana Islands, Puerto Rico, and Virgin Islands, Yemen.

5. Age Verification

Your age must be verified within 72 hours of Your first deposit on the Site. If Your age is not verified within this time, Your Account may be frozen and no further gambling will be permitted until We have successfully verified Your age. We may withhold any funds in Your Account until Your age is successfully verified. If You are found to be under 18, We will return any deposits and void all winnings and/or bonuses.

6. Other Forms of Verification

We are under a strict duty as a gambling operator, in accordance with various laws and regulations, to ensure that You are who You claim to be and that the funds that You use to play are Your funds and are earned legitimately. We may therefore perform third party searches against Your name, compare the personal information You have provided, or We otherwise hold against other databases and make such enquiries and request such information and documents as We require to validate Your Account and the funds being used to play in that account. Failure to provide any information asked of You to enable us to comply with Our obligations under such laws and regulations (or providing incorrect information) will result in Your Account being closed and/or You being reported to the relevant regulatory body (including, without any further notice to You, criminal and serious crime monitoring/reporting agencies in any territory).

6.1 Play

  1. We have a lot of Games on the Site. Simply go to the games lobby and start playing by clicking on the game of Your choice.
  2. You must always play the Games on the Site in line with these Rules and any special Rules that apply to Games offered on the Site. Different Rules apply to different Games (please click on the link for each Game to see the rules that apply): Casino, Live casino, Sportsbook, Virtual Sports, Fantasy Games, Others.

6.2 Cancellation

  1. We do not accept cancellations of bets or stakes on any Games except for in exceptional circumstances. Such cancellation is solely at Our discretion.
  2. We do not issue refunds except under exceptional circumstances, which is solely at Our discretion.

7. General Rules For You

  1. You must register and play on Your own behalf only and not on behalf of anyone else.
  2. You must keep Your login details secure and not share them with anyone. If you share them, even unintentionally, You are responsible for any abuse or misuse of Your Account.
  3. You must keep Your registration information up to date at all times.
  4. If You realise that the information provided at registration is incorrect, You must tell Us immediately or immediately amend Your information.
  5. It is Your responsibility to know if Your activity on the Site is legal in the country from which You are playing.
  6. You are only allowed one Account on this Site. If you have more than one Account, You must immediately tell Us.
  7. Only one Account for each household is allowed. If You realise that there is more than one Account at your household, You must immediately tell Us.
  8. You may play any Game on the Site, as long as You have enough money on Your Account.
  9. You are not allowed to transfer or receive funds from one Account to another and/or to transfer, sell or buy Accounts.
  10. You agree that We can check You are who You claim to be. You agree to give Us all documents We request to prove Your registration information and payment details, such as (by way of example only) a copy of Your passport, utility bills or bank statements.
  11. You cannot use any technical error or vulnerability to Your advantage. We will be entitled to cancel and reclaim all winnings gained in this manner.
  12. You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your (or third party) use of the Site. You shall not use any software assisted methods or techniques or hardware devices to aid of Your participation in the Games on the Site.
  13. You agree that we may also share Your information with other people or businesses in order to carry out Our business and deliver the Site to You.
  14. You agree that all deposits/withdrawals made to/from Your player Account, are effected to/from bank account(s), debit/credit card(s) or any other payment options available in Your country, which belong solely to You and are in Your name.
  15. In the event that streaming services are made available to You, the use conditions will be disclosed to You in connection with such streaming services and You agree to comply with them.

8. What We Can Do

  1. We can refuse to open an Account for any reason.
  2. We can suspend or close Your Account for any breach or suspected breach of this Agreement or other valid reason. Upon closure of Your Account, the full balance in Your Account will be paid to You unless there is a reason for such funds to be withheld.
  3. If we find the information given at the time of registration to be incorrect, this gives Us the right to close Your Account and keep any funds in it. Likewise, if You fail to pass any personal identification verification procedures We will also close Your Account and withhold any winnings.
  4. If You try to open any other Account, on top of Your first Account, We will block or close the Account. We may also block or close Your first Account. If We leave Your first Account open Your remaining deposits from any other Accounts, if any, will be transferred to Your first Account. We will deduct an administrative fee of 10% (minimum EUR 50) for every other Account opened. We may also deduct further fees under these Rules.
  5. If We find there is more than one Account registered for Your household We will block or close any Accounts for that household.
  6. We may share Your personal and payment information with other people or businesses to check that You are who You say You are and for any verification procedures that We require.
  7. We do not give credit. Any balance on Your Account will not bear interest. We will not be treated as a financial institution.
  8. If You are found to be using the Website in any way for which it is not intended in order to gain money, We will adjust Your Account to remove any money gained from such activity and the Account may be permanently closed.
  9. We can refuse, terminate or limit any bet or wager for any reason.
  10. We will declare a bet or stake partially or fully void (and/or close Your Account) if We believe that any of the following apply:
    • You, or people associated with You may have directly or indirectly influenced the outcome of an event;
    • You, or people associated with You may have access to insider knowledge that can influence the outcome of an event;
    • You, or people associated with You are engaged in arbitrage or matched betting;
    • You and or people associated with You directly or indirectly ignore the Rules;
    • The result of an event has been directly or indirectly affected by criminal activity;
    • A significant change in odds happened, for example due to a public announcement in relation to an event;
    • Bets have been offered, placed and/or accepted that We would not have accepted, due to a technical issue affecting the Site at that point in time or a mistake, misprint and/or anything which is outside Our control.
  11. We may close Your Account, cancel and/or refund any of Your winnings found in the “Available to Bet” balance, (after the deduction of any withdrawal charges), withhold winnings and/or apply debits as required (in relation to damage caused by You) without any obligation to state a reason or give any notice. If We do this, all valid contractual obligations in place at the time of closure will be honoured.
  12. If We suspect that You are involved in illegal or fraudulent activities relating to Your use of the Site (or a third party’s use of the Site) or are in trouble with creditors or are involved in any other behaviour detrimental to the Site, We may freeze or close Your Account and/or cancel stakes.
  13. We offer fair, open and transparent progressive jackpots on specific games for players who use its services for entertainment purposes only. In cases where We suspect that a game’s or promotion’s intended spirit is abused, We reserve the right to suspend, or cancel entirely, Your access to the game in question and to close Your Account with immediate effect. Where Your Account has been terminated, We shall not be liable for any losses up to the point the Account was closed, nor will We consider any refunds on balances remaining on the Account. ‘Abuse’ includes but is not limited to software-aided play on multiple games concurrently to generate more rounds of a game that could not be done naturally by a human player playing alone. The practice of ‘cherry-picking’ games with ‘value’ jackpots, to the rank exclusion of all other games, will be considered an abuse of the spirit in which the jackpot is intended. In all cases where abuse has been proven beyond a reasonable doubt, We retain the right to confiscate all winnings and any balance remaining on the Account.
  14. All transactions will be monitored and/or reviewed to prevent money laundering.

9. Payment Rules

9.1 Making Deposits

Payment methods can be found under both “My Account” and “Deposit” pages of the Site. The payment methods made available to You may change. Some payment methods may not be available in all countries. When choosing a payment method, You agree to the terms of that payment method, You agree to any charges that apply, You agree that the payment method is valid and You agree that the payment account or card belongs to You and that You have the right to use the payment method. The billing descriptor for all Bank Card payments will show up as its own website. It is unlawful to deposit money which has been obtained illegally. We accept payments made in EUR, BRL, USD or such other currency as is made available in the currency drop down from time to time. You must choose one currency as the currency of Your Account. Any payments received in a currency other than the one chosen by you will be converted into the currency of Your Account at the exchange rate We choose. Also, any exchange premiums are payable by you. When payment is made using a credit card, We may request a certified copy of that credit card (front and back). Please ensure that only the first 6 digits and the last 4 digits of the card are visible and that the CVV /CVV2 number on the back of the card is also not visible. We do not accept cash directly or cash delivered to any payment solution provider.

9.2 Payouts

When the outcome of a Game You take part in is determined, or when We confirm the result of an event, any winnings will be made available to you on Your Account. If We mistakenly credit Your Account with winnings that do not belong to You for any reason, these will be taken back from Your Account. If You have withdrawn these winnings before We become aware of this error, You must immediately inform Us and will be required to pay this back. If You do not We will take all legal action available to us to recover this debt.

9.3 Withdrawals

You may withdraw any amount up to the “Available to Bet” balance in Your Account by issuing a valid notice of withdrawal. Notices for withdrawals must be made on the Site only. If You want to withdraw all Your funds, You must first cancel any outstanding stakes. You agree that funds in Your Account must only be used for playing the Games found on the Site. If You request a withdrawal without turning over an amount that is equal or more than the amount deposited, We reserve the right to enforce a turnover of the full or part of the previous deposit(s) made and/or charge a fee on the withdrawal requested. We can reject a withdrawal request if We suspect that funds are being withdrawn for any fraudulent or money laundering reasons. Prior to accepting a withdrawal, We may request that You provide legal identification. Additional verification may be required for larger withdrawals. All withdrawals must be done through the same payment method chosen by You when placing a deposit unless We decide otherwise. If You deposit using a number of payment methods, We reserve the right to split Your withdrawal across such payment methods and process each part through the respective payment method at Our discretion and in accordance with anti-money laundering policies and regulations. The time for a withdrawal request to be finalised may vary due to circumstances; however a withdrawal attempt should be approved or denied within three (3) business days. When a withdrawal is cancelled, the funds are returned back to your account. Website does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us. All winnings of €20,000 or more (excluding progressive jackpot wins), we reserve the right to divide the payout into ten instalments, paid with 10% of the winning sum every month until the full amount is paid out. We may request that You redirect Your withdrawal or cancel it or request that it is redirected to a different method of withdrawal in accordance with anti-money laundering policies and/or regulations. Cancellation of a withdrawal does not entitle You to any compensation should You choose to play with the funds in Your Account before any withdrawal is completed. We reserve the right to charge an administrative fee if You proceed with more than 30 approved withdrawals during one calendar month.

9.4 Chargebacks

If a chargeback on a card or depositing method You have used is requested by the payment method provider, We may take steps including blocking Your Account, taking legal action, issuing a chargeback notice, and using the same payment method to issue a refund. If We are unable to confirm Your identity and the payment method used in order to credit the Account in question, We will send two reminder emails subject to an administrative fee of €50 each, which will be withdrawn from Your Account funds unrelated to the chargeback. The balance of Your Account may turn negative in cases of chargeback.

10. Closing Your Account

  1. You can close Your Account at any time by contacting support directly at the support email.
  2. When You close Your Account:
    • You must first cancel any outstanding offers for stakes that You have made;
    • You must contact support and specifically request the closure of Your Account;
    • We will transfer all funds from Your Account (subject to the deduction of relevant withdrawal charges).
  3. If You want to recover funds from closed, blocked or excluded Accounts, You need to contact support.
  4. If You are closing Your Account because You have a problem with gambling addiction, please refer to Our Responsible Gaming Rules.

11. Dormant & Inactive Accounts

  1. An Inactive Account is an Account having a real money balance that has not been accessed for an uninterrupted period of 12 months.
  2. A Dormant Account is an Account having a real money balance that has not been accessed for an uninterrupted period of 30 months.
  3. Once Your Account is inactive, We will contact You via e-mail to inform You that we will charge a EUR 5.00 per month administrative fee, unless You login to Your Account.
  4. If You log-in before Your Account becomes dormant, Your Account will no longer be charged the administrative fee. You may also request a full refund of the administrative fees charged up until then by contacting support. The period of inactivity starts to run again from Your last log-in date.
  5. If Your Account becomes dormant, and We are still unable to reach You, We, if required and in accordance with applicable law, shall transfer Your remaining balance to the relevant regulatory body.

12. Bonuses

  1. Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and/or IP address.
  2. Welcome Bonuses are available only to new customers who open an Account on the Site and who have never held an Account on the Site before.
  3. Some Bonuses must be manually activated by You in Your Account and may only be activated when real money is available in Your Account.
  4. When You claim a Bonus, Your real money, the Bonus and all winnings generated from them will remain as Bonus money and may not be withdrawn or wagered on other products until wagering requirements are met.
  5. All Bonuses have a wagering requirement that needs to be completed within a given time frame before withdrawals can be made; failure to meet requirements may result in forfeiture of winnings and bonus funds.
  6. Evidence or reasonable suspicion of bets placed without risk will not qualify for wagering requirements. Collusion will lead to cancellation of bets, Account closure and forfeiture of deposits.
  7. If You cancel the Bonus You will lose the Bonus and all winnings generated from the Bonus.
  8. We have the right to refuse any player a Bonus or alter/cancel a Bonus if we believe it is being abused or if technical issues occur.
  9. We offer promotions in good faith but reserve the right to cancel or remove a player’s access to these games in the case of suspected abuse and terminate the offender’s Account with immediate effect.
  10. The maximum withdrawal amount allowed from winnings earned from any Bonus or free spins offer before a deposit has been made is €100 or the equivalent in Your Account currency.
  11. Unless stated otherwise, Bonuses have max bet restrictions. Failure to adhere may result in Account closure and forfeiture of the Bonus and winnings.
  12. Irregular play may be reviewed and disqualified from promotions or Bonuses. Examples include low margin betting, equal betting, zero risk bets or hedge betting intended to exploit Bonuses.
  13. When multiple Bonuses might apply, only the highest Bonus amount will be granted.

13. Responsible Gaming

Gambling can be addictive. If You need help, please refer to Our Responsible Gaming page on the Site and always gamble responsibly.

13.2 Limits

You may impose limits on Your Account such as deposit limits and session time limits. Limits can be changed but increases or removals may take effect after seven (7) days; decreases take effect immediately.

13.3 Reality Check

Outside of the UK, when playing casino games, a pop up may appear every hour reminding You how long you’ve been playing, how much you’ve lost or won, and allow You to continue or log out.

13.4 Self-Exclusion and Cool Off

  1. You can self-exclude or set cool off periods. Different rules apply depending on the jurisdiction. For UK residents, self-exclusion applies for a minimum of 6 months.
  2. Self-exclusion prevents opening new Accounts and may forfeit certain entries or prizes if they fall within the exclusion period.

14. Miscarried and Aborted Games

  1. We and our suppliers are not liable for downtime, server disruptions, lagging, or other technical or political disturbances to gameplay; refunds are at management discretion.
  2. We accept no liability for damages or losses arising in relation to the Site including delays, data loss, communication failures, site misuse, or content errors or omissions.
  3. In the event of a casino system malfunction all wagers are void.
  4. If a Game miscarries due to system failure, we shall refund the wagered amount to Your Account or pay directly if Your Account no longer exists.
  5. We shall take reasonable steps to enable Your participation in a Game; if resumption after interruption is not possible, we will terminate the Game and refund wagers.

15. How to Complain

  1. Contact Us via: support email or chat on the Site.
  2. Please provide clear information about Your identity and the issue to enable prompt resolution.
  3. Claims regarding transactions must be made within six months after the transaction; our decision is final.

16. When Talking to Us

  1. You must not use sexually explicit, grossly offensive, derogatory, abusive, defamatory, harassing or threatening language when contacting support.
  2. We record and keep copies of all communications with our support agents.

17. When Talking to Each Other

  1. If a chat facility is provided, you must not post sexually explicit, offensive, hateful, illegal, harassing or otherwise disruptive content.
  2. You will not collude in chat rooms or otherwise influence other players’ actions through intimidation or abuse.
  3. We monitor and log chats; suspicious chats will be reported to the Regulator and authorities.
  4. Breaches of chat rules may result in chat removal or Account closure; we may refund any remaining funds in accordance with these Rules.

18. Privacy Policy

Acceptance of the Rules includes full acceptance of the terms of Our Privacy Statement. Please read our Privacy Statement carefully.

19. Your Liability to Us

  1. You use the Site and participate in Games at Your own risk. The Site and Games are provided “as is”. We do not warrant that the Site is fit for purpose or error free.
  2. We shall not be liable for any loss, costs, expenses or damages, whether direct or indirect, arising from Your use of the Site or participation in Games.
  3. You agree to indemnify Us and our agents for any losses, costs or claims arising from Your use of the Site or participation in Games.

20. Breaches, Penalties and Termination

  1. We may refuse, suspend or close Your Account and withhold funds if we suspect breach of these Rules or illegal/fraudulent activity.
  2. We may terminate betting rights or cancel stakes where misuse is suspected. Our decision is final.

21. Anti-money Laundering Reporting

We comply with relevant AML laws and will check and report suspicious transactions to competent authorities. We may suspend, block or close Accounts and withhold funds in accordance with applicable law.

22. Intellectual Property

  1. We are the sole owner of the trademark “website” and its logo. Unauthorized use may result in prosecution.
  2. The Site, its pages and content are protected by copyright and database rights. Your registration and use of the Site does not confer any rights to the Site’s intellectual property.
  3. You agree not to use any device to monitor or reproduce Site content without authorization.

23. Severability

If any provision of these Rules is held to be illegal or unenforceable, such provision shall be severed and the remaining provisions shall remain in force.

24. Entire Agreement and Admissibility

  1. The Rules are the entire agreement between us with respect to this Site and override prior communications except in the case of fraud.
  2. Printed or electronic copies of these Rules shall be admissible in judicial or administrative proceedings.

25. Assignment

We can assign or transfer this agreement. You cannot assign or transfer this agreement.

26. Insolvency

We hold customer funds in a separate bank account. These funds are not guaranteed in the event of insolvency and may not be returned. UK customers are informed this protection is basic; see more information on our site.

27. Applicable Law, Jurisdiction and Language

  1. The English version of these Rules forms the legal basis between us. Translations are provided for convenience only; the English version prevails in case of discrepancy.

28. Appendix

28.1 Game Specific Rules – The Rules in this section relate to specific Games. We sometimes use Games provided by other companies and include their rules here. By playing any Games you agree to the Game-specific Rules.